Frustration

So, on Feb 1 i purchased a t-mobile blackberry. it works great and I am happy with the purchase.

When I purchased it, I was convinced by the sales agent to purchase insurance, which, normally i never do, however, the blackberry is $350, so i thought, I would get it and keep it for a couple months, just to make sure nothing is wrong with it. I don't want to have to get a new one afterall... I also asked for a 1 year subscription to the number. I don't like being tied to a service at all, let alone for 2 years...

So... My blackberry, which I always keep in the pouch, is cracking. Not the screen, but the top 2 corners, whole chips are coming out and needless to say, I thought I would trade it in to get a new one.

That's when I called customer service (about porting one of my cell numbers to a land line) and I just happened to ask whether or not i have insurance. Come to find out, I did not!!! I was asked to get the reciept, which, surprisingly, I kept in the box. As it turns out, the guy, who apparently doesn't work there anymore, didn't sell me insurance!!! Not only that, the bastard renewed me for 2 years, and gave me the upgrade price for 1 year...

I was furious, but ofcourse, I didn't unleash my fury on the (very pleasant and peppy for 9am) customer service rep. She mentioned that I go back to the store and talk with the manager. I asked her if she thought that would help, she was optimistic as she has done that same thing before, and they were very friendly about it.

So... I went back to the store, I took my phone, and asked immediately (but in a pleasant tone) to speak with the store manager. "Oh, he only comes in on Saturdays" was the response i got back.... ... Saturdays huh? I was NOT happy. However, i asked if there was anything they could do, and they said that they help customers with problems all the time (2 of them). When i explained my dillema, they said that there is nothing that the store manager could do, other than to tell me to call customer service. I had mentioned that i had already called customer service and that they mentioned to go to the store. They didn't seem phased by this, repeated that there is nothing that they, or the store manager could do, and that I am "out of luck"

I walked out (i couldn't complain to the store manager who was not there!) and I went home and called customer service again. I, once again, explained everything to them and they apologized for the inconvienence, and advised me to register a formal complaint, which I normally never do, but I made an exception in this case.

*note to self* never go to a tmobile store, and ALWAYS ALWAYS ALWAYS review the contract...